How do I reset my password if I have forgotten it?

Click the Forgot Password link on the login page, enter your registered email, and follow the reset link sent to your inbox.

How long does the account verification process take?

KYC verification typically takes 24 to 72 hours once all required documents are submitted.

Can I change my registered email address or personal details?

Yes, minor updates can be made in your dashboard. Critical changes require contacting customer support with documentation.

What should I do if a deposit does not appear in my account?

Check with your bank first, then contact live chat support with your transaction reference number.

Are there any fees for deposits or withdrawals?

The platform charges no fees. Your bank or payment provider may apply their own charges.

How do I self-exclude or set responsible gambling limits?

Access responsible gambling tools through your account settings under the Player Protection section.

How We Rate Casinos

At Attraction Art, we've developed a comprehensive methodology to help Australian players find fair go casinos they can trust. Our ratings are based on independent research and player feedback, ensuring you get honest, transparent reviews.

Licensing & Regulation

We prioritise casinos holding valid licences from reputable regulatory bodies. We assess whether a casino operates under:

Malta Gaming Authority (MGA) licence
UK Gambling Commission (UKGC) approval
Curaçao eGaming licence
Australian state-based gaming permits (where applicable)

Proper licensing is the foundation of player protection and fair gameplay. A legitimate licence demonstrates the casino meets strict standards for security, fairness, and responsible gambling.

Game Selection & Software Providers

We evaluate the breadth and quality of gaming offerings, including:

Slots variety (classic, video, progressive jackpots)
Live casino games (blackjack, roulette, baccarat with live dealers)
Table games (poker, craps, sic bo)
Partnerships with leading software providers (Microgaming, NetEnt, Pragmatic Play, etc.)

A strong casino offers diverse games from certified providers with certified Random Number Generators (RNGs).

Bonus Terms & Wagering Requirements

We carefully review promotional offers to identify fair terms for players:

Transparency of Terms & Conditions
Reasonable wagering/rollover requirements (typically 35x-50x)
Fair maximum cashout limits on bonus winnings
Clear expiration periods for bonus credits
Restrictions on games contributing to wagering

Predatory bonus terms can lock players into unfair playthrough requirements. We highlight casinos offering genuine, player-friendly promotions.

Payment Methods & Withdrawal Speed

We assess the casino's banking options and processing times:

Cryptocurrencies (Bitcoin, Ethereum, etc.)
E-wallets (PayPal, Skrill, Neteller)
Bank transfers and local Australian payment methods
Credit/debit cards (Visa, Mastercard)
Average withdrawal timeframe (aim: under 48 hours)
Deposit and withdrawal limits

Quick, reliable payouts and diverse payment options are essential for player satisfaction.

Customer Support

We evaluate the quality and availability of player support services:

24/7 live chat availability
Email support with response times under 24 hours
Phone support during business hours
FAQ sections and knowledge bases
Responsiveness to complaints and disputes
Support in English and other relevant languages

Reliable customer support is crucial when issues arise. We reward casinos with professional, helpful teams.

Mobile Experience

We assess how well casinos perform on smartphones and tablets:

Responsive design that adapts to all screen sizes
Dedicated iOS and Android apps (where available)
Fast loading times and smooth navigation
Full feature parity with desktop versions
One-touch login and account management

With most Australians playing on mobile devices, a quality mobile experience is non-negotiable.

Responsible Gaming Tools

We prioritise casinos implementing strong player protection features:

Deposit limits (daily, weekly, monthly)
Loss limits and spending caps
Self-exclusion options (temporary and permanent)
Cooling-off periods for account suspension
Reality check reminders during sessions
Links to support organisations (Gamblers Help, Gambling Help Online)
Age verification and identity checks

Responsible gaming tools demonstrate a casino's commitment to player wellbeing beyond profit. We highly regard casinos with proactive harm-minimisation measures.

Our Rating Scale

1-10 Rating System

9-10 (Excellent): Premium casinos meeting all criteria with outstanding player protection and fair terms.
7-8 (Good): Solid, reliable casinos with minor areas for improvement.
5-6 (Fair): Acceptable casinos but with notable limitations in certain areas.
3-4 (Poor): Significant concerns regarding licensing, fairness, or player protection.
1-2 (Not Recommended): Unlicensed, unsafe, or fraudulent operations. Avoid.

Each rating reflects a weighted analysis of all criteria above, with Licensing & Regulation carrying the most importance. We update ratings regularly as casinos evolve and new information emerges.

Last updated: 2026